Job Description
Interview Mode : Weekend Walkin drive (Face to Face )
nInterview Date : 19-Sep-26(Saturday )
nNote : Only candidates currently located in Chennai should apply.
nRole : ITSM - Service Management
nExperience : 5 to 12 Years
nLocation : Chennai
nMust-Have
n
- n
- Platform Development & Configurationn
- Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.n
- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.n
- Customize Service Portal and CMS components for enhanced user experience.n
- Perform instance management, update set promotion, and release coordination.n
- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.n
- Integrate ITSM processes with CMDB and Service Catalog.n
- Implement SLA definitions, escalation rules, and reporting dashboards.n
- Configure MID Servers, credentials, probes,



and sensors for Discovery.n
- Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis.n
- Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.n
- Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.n
- Implement and maintain Hardware and Software Asset Management modules.n
- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.n
- Configure and support Security Incident Response and Vulnerability Response modules.n
- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.n
- Automate threat intelligence workflows and remediation processes.n

📌 ITSM - Service Management (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu