Job Description
Business Title: Associate Enterprise ServiceDesk
nJob Location: Pune and Gurugram
nEmployment Type: Full Time
nTiming: 24*7 – Rotational (includes nightshifts, weekends and holidays)
nJob overview:
nKey responsibilities:
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- Troubleshoot / resolve the issues for which users connect with the ServiceDeskn
- Create tickets [Incidents / Requests] and follow up with resolver groups for resolutionn
- Identify the right categories / sub-categories for the issues to ensure the tickets are created, resolved / routed under right category/sub-categoryn
- Analyse the tickets to ensure they are resolved right first time and avoid unnecessary ticket hopsn
- Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criterian
- Keep track of the tickets and follow the 3-strike policy and keep the user updated on the status of the tickets apart from following up with them on resolution status.n

nRequired Skills & Attributes
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- Bachelor's degree in computer science,



Information Technology or Computer application (BSc. Computer Science, BCA, MCA, BTECH)n
- Valuable understanding of Operating systemsn
- Basic knowledge and understanding of hardware, application software and networkingn
- Excellent written and spoken communicationn

n*Perks:
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- Free cab facilityn
- One time meal in the officen
- Group Medical Insurancen
- Continuous learning program (Certification Courses)n

nCompany Profile:
nStratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operat

📌 Associate-Enterprise ServiceDesk (Pune)
🏢 Stratacent
📍 Pune