This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary To handle the instructions received for processing the transactions relate to Lending Operations of Europe market. Key Responsibilities Processes • To Solve Issues relating to Customer Service and Operational Issues • To meet and surpass agreed SLA measures. • Accurate check and release of current loan draw down, rollover of loans and other loan maintenance activities • Accurate check and release of fee transactions • Accurate checking of diary system so that all actions are correctly done on due date. • Ensure timely reply/holding replies to Queries/Emails raised by business units across the group • Accurate checking and timely submission of Group/Regulatory returns (if any) • Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.



• Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end. • Ensure all complaints/second pass errors on their team/themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end. • Ensure that Productivity/Accuracy/timeliness MIS is updated periodically • Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals • Actively participate and encourage participation of team members in out serve/ideal projects and initiatives. • Ensure proper training is given to team members whenever required. • Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date. • Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines. • Ensure mails are responded completely, comprehensively and immediately. In cases where

📌 Team Leader (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru