Job Description
Experience: 02 to 05 Years
nQualification: M.Sc in Biotechnology/Microbiology
nKey Responsibilities:
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- Provide technical support and coordination assistance to the Application Services team.n
- Assist in conducting trainings and impart technical knowledge to internal teams and stakeholders.n
- Support troubleshooting activities and ensure timely resolution of application-related concerns.n
- Manage demo requisitions including handling requests, maintaining records, processing updates, and obtaining approvals.n
- Assist in Salesforce ticket management, monitoring, and follow-up to ensure timely closure of customer and service requests.n
- Maintain and manage the replacement tracker.
Verify replacement requests as per agreed terms and conditions and coordinate for timely processing.n
- Coordinate with data analysts to obtain dashboard data and reports as required by the application team.n
- Support preparation of periodic reports and operational data analysis.n
- Assist in the timely collection, analysis, and follow-up of customer feedback.n
- Coordinate with cross-functional teams for smooth execution of operational activities.n
- Handle additional job responsibilities and tasks assigned by superiors from time to time.n