Job DescriptionEnd User Computing (EUC) Engineer – Technical Service Desk
nJob Summary
nWe are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.
nKey Responsibilities
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- Provide L2 support for end-user computing environmentn
- Handle user calls, tickets, and remote support activitiesn
- Troubleshoot hardware, software, OS, and application issuesn
- Analyze system logs and identify root cause of issuesn

nConfiguration of Windows Autopilot
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- Manage laptops, desktops, printers, and peripheralsn
- Perform software installation, patching, and upgradesn
- Create, package, publish, and deploy applications using SCCM/Intunen
- Support domain join, user account issues, and basic Active Directory tasksn
- Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)n
- Troubleshoot VPN, Wi-Fi, network,



and connectivity issuesn
- Perform OS imaging, device provisioning, and endpoint configurationn
- Handle laptop theft/loss process including device lock/wipe coordinationn
- Maintain asset inventory and documentationn
- Ensure SLA compliance and timely issue resolutionn
- Coordinate with L3 teams/vendors for critical incidentsn

nSkills Required
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- Experience in End User Computing / Desktop Support (L2)n
- SCCM and Intune knowledgen
- Windows Autopilot knowledgen
- Windows Registryn
- Windows OS troubleshooting skillsn
- Basic Active Directory administrationn
- O365 support experiencen
- Knowledge of VPN, DNS, DHCP, and networking basicsn
- Good communication and user handling skillsn
- Ability to work in rotational shifts/support workplacen

nPreferred
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- ITIL/process knowledgen
- Experience with ServiceNow/Jira ticketing toolsn
- Good customer handling and c

📌 Technical Service Desk Analyst (Raigarh)
🏢 Sarbajira Software
📍 Raigarh