Team Leader- HealthCare Counsellor (Bengaluru)

Team Leader- HealthCare Counsellor (Bengaluru)

16 Sep
|
Weekday AI
|
Bengaluru

16 Sep

Weekday AI

Bengaluru

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Experience: 3+ yrs

Location: Bengaluru

Job Type: Full time

We are looking for an experienced and results-driven Team Lead – Health Counselling & Sales to lead, coach, and manage a team of Health Counsellors while driving customer conversions, revenue, and overall sales performance.

The ideal candidate will have strong experience in B2C sales, inside sales, or telesales, along with proven team-handling capabilities. This role requires a hands-on leader who can motivate sales teams, improve conversion performance, coach counsellors, manage pipelines, and ensure consistently high-quality customer interactions.

Requirements

KEY RESPONSIBILITIES
- Lead, manage, motivate, and coach a team of Health Counsellors.
- Set daily, weekly, and monthly performance expectations and sales objectives.
- Monitor individual and team performance against sales, conversion, productivity, and revenue targets.
- Conduct regular one-on-one reviews, performance discussions, and coaching sessions.




- Identify performance gaps and implement structured improvement plans.
- Coach team members on consultative selling, communication, objection handling, negotiation, and closing.
- Ensure effective engagement with prospective customers and high-quality customer conversations.
- Guide counsellors in understanding customer requirements and recommending appropriate healthcare plans or services.
- Monitor customer interactions, sales pitches, follow-ups, and conversion quality.
- Support counsellors in handling objections and closing challenging opportunities.
- Step in on complex, escalated, or high-value customer conversations when required.
- Drive monthly sales, conversion, revenue, and productivity targets.
- Track key metrics including lead-to-call conversion, call-to-sale conversion, revenue, follow-up performance, and individual productivity.
- Analyse sales performance data and take cor

📌 Team Leader- HealthCare Counsellor (Bengaluru)
🏢 Weekday AI
📍 Bengaluru

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