Client Service Agent Email and Phone Job Description Experience/: 0 to 3 yrs Salary/: Based on interview Performance Focus Skills/: Dual/-Channel Communication Mastery/: Excellent ability in both written digital communication correct grammar, typing at a speed of 40/+ WPM, email etiquette, succinct messaging and spoken verbal communication explicit tone, active listening, de/-escalation abilities. Workflow Adaptability & Context/-Switching/: The capacity to switch between managing concurrent chat windows one or two chats, processing email queues, updating back/-office databases, and taking live phone calls without sacrificing quality or losing context. CRM, Telephony & Ticketing System Proficiency/: Real/-world expertise using omnichannel ticketing systems Zendesk,



Freshdesk, Salesforce Service Cloud, ServiceNow and blended contact center software Avaya, Genesys, Five9, Cisco, Ameyo. Sharp analytical thinking to cross/-check client data across systems, pinpoint the underlying reasons of multi/-channel service problems, and precisely finish intricate back/-office procedures are all examples of problem/-solving and data verification skills. If you 're an enthusiastic learner looking for a stepping stone into a rewarding career, we encourage you to apply HR /- Maria

📌 Client Service Agent Email and Phone (Chennai)
🏢 GS Infotech
📍 Chennai