Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
nTCS is Hiring for ITIL framework L3 -Problem Management
nExperience Range : 10+ Yrs Yrs
nJob Location : PAN India
nInterview Mode: Virtual Mode
nMust-Have
n
- n
- 7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles.n
- Strong hands‐on experience with ITIL Problem Management processes and governance.n
- Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis).n
- Experience driving high‐quality RCAs with clear distinction between workaround, remediation, and permanent fix.n
- Proven ability to perform incident and problem trend analysis to identify systemic risks.n
- Experience working in complex, multi‐vendor enterprise environments.n
- Robust documentation, analytical, and facilitation skillsn

n15 years of Continuous Education.

📌 ITIL framework (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu