Network L2 Support Engineer – EUC & Technical Service Desk

Job SummaryWe are looking for an experienced Network L2 Support Engineer with solid hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC) .
The candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting , while also supporting end-user devices, applications, and connectivity-related issues.
Key Responsibilities

Network Configuration & L2 Support
- Provide L2 support for enterprise network infrastructure
- Perform hands-on configuration, implementation, and troubleshooting of network devices
- Configure and troubleshoot switches, routers, access points, and other network devices
- Configure and manage VLANs, trunk ports, access ports, and port security
- Perform basic routing configuration and troubleshooting
- Configure and troubleshoot IP addressing, subnetting, DHCP, and DNS
- Configure and troubleshoot Wi-Fi / wireless connectivity and access points




- Configure and troubleshoot VPN and remote-access connectivity
- Perform network changes such as port configuration, VLAN assignment, IP changes, and network access
- Troubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPN
- Perform network device health checks and basic monitoring
- Analyze network issues using Ping, Tracert/Traceroute, Ipconfig, Nslookup and similar tools
- Troubleshoot network authentication and access-related issues
- Work with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changes
- Identify and resolve network issues within defined SLA timelines
- Perform basic root-cause analysis for recurring network issues
- Coordinate with L3 teams, ISPs, vendors, and internal teams for complex incidents
- Maintain network configuration documents, diagrams, and support documentation

EUC
- Provide L2 support for End User Computing
- Troubleshoot Windows laptops, desktops, hardware, softw

📌 NetworkSupport Engineer – EUC (Mumbai)
🏢 Sarbajira Software
📍 Mumbai