Roles and Responsibilities:
End-to-End Operations Management
Own candidate and partner operations, ensuring key activities are tracked and closed within TATs. Drive key milestones and identify operational gaps and risks and drive timely resolution Ensure SOP adherence while proactively identifying and resolving operational gaps. Candidate & Partner Management
Own candidate concerns and escalations, ensuring timely resolution and clear communication. Build robust relationships with university partners and act as a key POC for their requirements. Monitor partner performance and drive improvements in delivery and experience. Stakeholder & Cross-Functional Management
Coordinate with university partners, campus POCs and Corporate teams for seamless execution. Drive cross-functional alignment, clear ownership and timely closure of dependencies. Manage escalations with urgency, maturity and effective communication. Team Management & Accountability
Lead and support campus/team POCs across candidate and partner operations. Delegate responsibilities,



track deliverables and drive timely execution. Review performance and foster a culture of ownership and accountability. Data, Performance & Reporting
Track candidate, partner and operational metrics to monitor performance. Analyze trends and identify recurring issues, risks and improvement opportunities. Drive regular reviews and maintain accurate dashboards, trackers and reports. Process Improvement & Operational Excellence
Identify recurring operational challenges and implement sustainable solutions. Standardize processes and drive consistent SOP adoption across teams and campuses. Continuously improve efficiency, TATs, candidate experience and partner satisfaction. The Successful Applicant:
3-4 years of experience in operations, partner management, program management, student/candidate operations or a similar role. Experience in HEIs, universities, Ed Tech or a fast-paced startup environment is preferred. Experience managing t

📌 Program manager (Gurugram)
🏢 Virohan
📍 Gurugram