Director – Medical Information & Medical Affairs
Location: Pune, India
Employment Type: Full-Time | Direct Hire
Work Arrangement: Primarily Office-Based (Hybrid Flexibility)
About the Role
We are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership opportunity for a Medical Information skilled with strong client management, people leadership, and pharmaceutical industry experience.
The position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
Key Responsibilities




- Lead and manage Medical Information Contact Center operations and service delivery.
- Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.
- Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.
- Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.
- Drive process improvements, quality management, workforce productivity, and operational efficiency.
- Support client implementation, ongoing

📌 Director – Medical Information (Pune)
🏢 Employvision
📍 Pune