Job DescriptionJob description:
nAbout the Role
nWe are expanding our Member Relations team and seeking agile, driven individuals to join us. In this role, you will be responsible for timely follow-ups with members, maintaining excellent relationships, and helping the company achieve its service and recovery targets.
nKey Responsibilities
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- Connect with members via phone, email, and other channels to follow up on outstanding payments or account matters.n
- Maintain accurate and updated records of interactions and account statuses.n
- Negotiate and agree on repayment plans, ensuring professionalism and empathy.n
- Escalate complex cases to the relevant departments for resolution.n
- Achieve daily, weekly, and monthly targets as assigned.n
- Ensure all interactions comply with company policies and legal guidelines.n

nRequired Skills & Qualifications
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- Languages:



Fluent in English & Hindi; additional regional languages are a plus.n
- Strong interpersonal and relationship-building skills.n
- Highly motivated, proactive, and target-driven.n
- Good reasoning and problem-solving abilities.n
- Basic computer skills (MS Excel ,MS Office, email, CRM tools).n
- Experience in collections, member services, or customer support preferred, but freshers with the right attitude are welcome.n

nWhat We Offer
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- Competitive salary plus attractive performance-based incentives.n
- Training and skill development programs.n
- A dynamic, supportive, and growth-oriented workplace.n
- Opportunities for career advancement within the organization.n
- Job Types: Full-time, Permanent, Freshern

📌 Member Relation Executive (Vasanthanagar)
🏢 Karma Group Global
📍 Vasanthanagar