Expand with Our Client Service Staff Job Description Our customer support and service operations department 's main "Blended Communication Engine, Dual/-Channel Resolution Specialist, Back/-Office Integration Lead, Quality Compliance Guardian & Operations Data Integration Lead " is the Non/-Voice/Voice Operations Hybrid Email, Live Chat & Blended Phone Support, Workflow Management, Data Quality & Service Analytics Specialist. Your main responsibility is to oversee a hybrid workflow that consists of written digital channels email, live chat, ticketing platforms, back/-office data processing supplemented by targeted inbound/outbound phone calls, while Chief Customer Officers CCOs, VPs of Customer Operations, Service Delivery Directors, and Quality Assurance Managers establish overarching customer experience strategies, cross/-channel SLA frameworks, operational governance models, and enterprise retention targets. Responsibilities Blended Multi/-Channel Customer Engagement/:



Adhere to channel routing rules and SLA standards while managing a blended workload of textual support email, live chat, web messaging and real/-time telephone conversations inbound query assistance, outbound follow/-ups, de/-escalation callbacks. Complex Issue Resolution & Cross/-Channel Escalation/: To ensure unambiguous, high/-accuracy problem resolution, look into and address multi/-step customer instances that call for integrating backend database verification, email correspondence, and phone talks. CRM Navigation & Integrated Ticket Documentation/: Track pending ticket resolution cycles, tag inquiry categories, document phone conversation notes, record chat transcripts, adjust account parameters, and maintain accurate, real/-time records inside enterprise CRM and ticketing systems. Back/-Office Data Processing & Verification/: During non/-call activity periods, carry out the required back/-office administrative activities, such as document verification, refund/credit process

📌 Expand with Our Client Service Staff (Chennai)
🏢 GS Infotech
📍 Chennai