Job DescriptionSERVICE REQUEST CATALOGUE MANAGER
NWe are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.
NKey Responsibilities:
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- Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management N
- Responsible for requirement gathering for addition/modification of a SR on the SR catalog. N
- Responsible to perform analysis on the SR that has been requested for decommissioning. N
- Responsible to perform functional testing and liaise with key contact person for conducting UAT N
- Responsible to provide the progress update on the SR catalog requests to service request catalog manager N
- Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended N
- Training material preparation updates and version control N
- Testing the workflows, approvals, Task Assignments, SLA, Notifications N
- Proper documentation and reporting of the test results and bugs/defects identified.



(Defect Tracking and defect control is out of scope for this role) N
- Training the business users, IT Users and fulfillment groups on the newly added SRs N
- Maintaining informationabout services and service offerings contained in the active service catalog. N
- Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal. N
- Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management N
- Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue N
- Decision on the addition/retirement to the Service Catalogue (through Change Management Process) N
- Modification/Update to the Catalogue Design (through Change Management Process) N
- Modification/Update to the Catalogue in ITSM Tool(through Change Management Process) N

nQualifications/Skills:
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- Very robust Influential rel

📌 Service Request Catalogue Manager (Faridabad)
🏢 HCLTech
📍 Faridabad