Job DescriptionWork Experience: 8-15 Years
nJob Location: Kochi
nWork Mode: Hybrid
nShift Timing: Rotational Shift
nPrimary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI
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nRoles and Responsibilities:
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- Experience working on Product/Application support area with rotational shift experiencen
- Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)n
- Excellent communication skills and the ability to engage and influence stakeholders at all levels.n
- Robust analytics and problem-solving Strong problem-solving skillsn

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nRequired Knowledge and Skills:
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- Solid technical background and experiencen
- Possesses fine-tuned analytical skills and/or programming experiencen
- Strong PC-based troubleshooting skillsn
- Possesses solid written and verbal skillsn
- Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Servern




- Good verse with scripting, automation and AI.n
- Understanding of ITIL framework such as Incident Management, Problem Management and Change Management processn
- Must be comfortable working across global time zones.n

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nPreferred Skills:
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- Working knowledge of software development processes and methodologies Reqn
- Knowledge of the clinical trial / pharmaceutical domain Prefn
- Powerful work ethic with a focus on customer satisfaction Intermediaten
- Strong customer facing and presentation skills Intermediaten
- Process documentation skills Intermediaten
- Validation documentation and execution skillsn
- Technical troubleshooting and documentation skills Intermediaten

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nEducational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Sr Production Support (Ernakulam)
🏢 Iqvia
📍 Ernakulam