Job DescriptionFinance Application Support
nExperience Level : 10+ Years
nWork mode - Onsite Hybrid (3 Days onsite/2 Days WFH)
nShift - UK hours (1 PM to 10 PM)
nLocation: Hitech City, Hyderabad
nInterview Process- 2 Virtual Rounds
nKey Responsibilities
nApplication Support and Triage
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- Serve as Tier 1 and Tier 2 support for finance application incidents, service requests, and access queriesn
- Triage inbound issues, assess severity and business impact, and route or escalate appropriatelyn
- Conduct initial diagnostic steps prior to vendor engagement to reduce resolution time and improve ticket qualityn
- Manage the full ticket lifecycle from logging through resolution and closure, with accurate documentation at each stagen
- Maintain a working knowledge of system interdependencies across Sage Intacct, Coupa, SAP Concur, Yooz, and integrated platformsn

nVendor Management and Escalation
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- Open, manage, and track support tickets with application vendors including Sage, Coupa, SAP, and Yoozn




- Coordinate troubleshooting calls with vendor support teams, preparing workplace details, logs, and reproduction steps in advancen
- Follow up on open vendor cases to drive timely resolution; escalate where SLAs are at riskn
- Document vendor interactions, resolution steps, and workarounds for internal knowledge basen

nEnd User Communication and Training
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- Communicate clearly and professionally with finance and operations end users throughout the resolution processn
- Set accurate expectations on resolution timelines and maintain proactive status updates for high-impact issuesn
- Produce user-facing guidance materials, FAQs, and how-to documentation for common tasks and known issuesn
- Deliver informal training or onboarding walkthroughs for new users joining supported platformsn

nAccess Management and Governance
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- Administer user access provisioning, modification, and deprovisioning across supported finance applications

📌 Finance Application Support (Hyderabad)
🏢 JMD Technologies
📍 Hyderabad