Job DescriptionJio Is inviting applications for the role Resident Engineer Service Assurance SBI
nRequirement
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- Education: BE/BTech/Diploman
- Experience: 5-7 yearsn

nJob Description
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- Work with various internal stake holders and get the SRs resolved on priority.n
- FLT with the customer branch end stake holdersn
- Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of faultn
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptimen
- Interact with customer IT/SPOC for all service related issues/,deliveryn
- Monitor DC/DR link and escalate internally for quick restorationn
- Handle customer escalation and feedback effectively in time bound mannern
- Release the tracker on fault management to customer as well as internal stake holdern
- Work on SLA bound and get the monthly or Quarterly reportsn
- Link monitoring and FT life cycle management on various scenarios.n

nSkill Set:
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- Customer Focusedn
- Good Management Qualityn
- People Managementn
- Positive Oral and Written Communicationn

📌 Resident Engineer Service Assurance (Assam)
🏢 JIO
📍 Assam