Job DescriptionJob Profile 1: Junior Omni-Channel Journey Nurturer
nRole Overview:
nWe are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of
ncontact for leads coming from our digital platforms (social media, website, emails). Your goal is to
nmake a great first impression, capture the customer's requirements, and keep them engaged
nthrough their preferred communication channel until they are ready to talk to our core sales team.
nKey Responsibilities:
n* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
npromptly.
n* Personalized Communication: Reach out to leads via their preferred method—whether that is a
nphone call, WhatsApp chat, or video call.
n* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without
npushing for a hard sale.
n* Consistent Follow-up:



Keep in touch with leads regularly, providing them with helpful information
nto keep their interest warm.
n* Sales Handover: Identify when a customer is showing solid buying signals and smoothly transfer
nthe lead to our Senior Sales Representatives for technical discussions and closing.
n* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in
nour system.
nRequirements:
n
- n
- 1 to 2 years of experience in retail, customer service, or basic inside sales.n
- Excellent written and verbal communication skills.n
- High empathy and patience to handle customer inquiries.n
- Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.n

📌 Digital/Online Sales (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad