Job DescriptionCustomer Success Associate (iPaaS & Supply Chain SaaS)
nWe are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization.
nWe are hiring for a Customer Success role with a rapid-growing global SaaS organization serving enterprise B2B customers.
nLooking for professionals with strong experience in customer success, renewals, retention, churn mitigation, expansion revenue, and enterprise account management. The ideal candidate should have expertise in managing SaaS customer lifecycles, driving product adoption, conducting QBRs/WBRs, and building long-term stakeholder relationships.
nYou will work closely with enterprise customers to improve retention, identify upsell and cross-sell opportunities, manage escalations,



and ensure measurable business outcomes through strategic customer engagement. Experience in SaaS platforms, cloud solutions, stakeholder management, Agile environments, and customer enablement is highly preferred.
nIf you are passionate about customer success, enterprise relationship management, and driving growth through value-based engagement, we would love to connect with you.
nWrite to:
nWhat You Will Be Doing
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- Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.n
- Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value.n
- Revenue Expansion: Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth.n
- Cross-Functional Collaboration: Partner with Sales, Product, and Support t

📌 Customer SuccessB | Enterprise SaaS | Renewals, Retention (Vasanthanagar)
🏢 CareerXperts Consulting
📍 Vasanthanagar