Job DescriptionSERVICE REQUEST CATALOGUE MANAGER We are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only. Key Responsibilities: - Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management - Responsible for requirement gathering for addition/modification of a SR on the SR catalog. - Responsible to perform analysis on the SR that has been requested for decommissioning. - Responsible to perform functional testing and liaise with key contact person for conducting UAT - Responsible to provide the progress update on the SR catalog requests to service request catalog manager - Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended - Training material preparation updates and version control - Testing the workflows, approvals, Task Assignments, SLA, Notifications - Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)



- Training the business users, IT Users and fulfillment groups on the newly added SRs - Maintaining information about services and service offerings contained in the active service catalog. - Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal. - Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management - Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue - Decision on the addition/retirement to the Service Catalogue (through Change Management Process) - Modification/Update to the Catalogue Design (through Change Management Process) - Modification/Update to the Catalogue in ITSM Tool(through Change Management Process) Qualifications/Skills: - Very solid Influential relationship management skills with stakeholders, senior management, colleagues

📌 Service request catalogue manager (Noida)
🏢 HCLTech
📍 Noida