Job DescriptionTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
nWhat we are looking for
nRole: Service Desk QA
nExperience Range: 5 to 8 Years
nLocation: Chennai, Bangalore
nInterview Date: Saturday Online
nMust Have:
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- Technical and system expertise: Networking, Active Directory, DNSn
- Proven customer support experience via phone, remote tools, and ticketing systemsn
- Excellent analytical, communication, written, verbal, and presentation skillsn
- Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issuesn
- Time management, teamwork, and collaboration across cross-functional teamsn
- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actionsn
- Ownership to monitor issues start-to-resolution and escalate per matrixn
- Grooming team members to influence upskilling and productivityn
- Well organized,



able to multi-task with minimum supervision and quick learning skillsn
- Strong interpersonal and negotiation skills to collaborate with infra/network/app teamsn

nGood to Have:
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- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.n
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesn

nEssential:
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- Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).n
- Ability to Leadn
- Ability to upskill and track learning progress of teamn
- Ability to attend / present weekly, monthly reports to clientsn
- Coach, mentor, schedule/workforce management; performance reviews and skill uplift.n

nMinimum Qualification:
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- 15 years of full time educationn
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)n

📌 Service Desk QA Saturday Online Drive (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka