Job DescriptionJob description
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nAbout GUS Education India (GEI)
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- GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands.n
- As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.n

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nJob Purpose
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- The IT Service Desk Associate Ulaw is responsible for providing quality support.n
- To provide the highest quality, professional 1st and 2nd line incident management to staff and students by following customer focused proceduresn

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nDesired Profile
nQualification
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- Degree or Equivalent in relevant IT subject or relevant IT experience.n

nSkills
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- Excellent Oral and written communication skills in Englishn
- SCCM Administrationn
- App-V Package Creationn
- PowerShelln
- Active Directoryn




- Group Policyn
- Good Technical Knowledge of Windows 7/8/10 and Microsoft Office 2010/2013/2016 MCP qualificationsn
- MS Teams Business Administrationn
- Office365 Administrationn
- SharePoint Administrationn
- Team Workern

nPage Break
nRelevant
nExperience
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- Internship (Desirable)n
- Experience within a customer service role.n
- Previous experience in a technical helpdesk role, preferably in an academic or legal workplace.n
- ITIL processes; Incident, Problem and Change Management.n
- Solid knowledge of 1st and 2nd line experience of supporting a wide range of software packages, operating systems, and other services.n
- Troubleshooting of web browsers (Internet Explorer, Chrome, Firefox)n
- Troubleshooting PCs, webcams, visualisers, data projectors and other technical equipment.n
- Experience of supporting mobile devices; Android, iPhones, iPads Tablets etc.n
- Active Director

📌 Information Technology Help Desk Support (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad