Job DescriptionWe are hiring a Senior Ticketing Executive / Ticketing Head with robust hands-on experience in international air ticketing.
nThis role requires deep expertise in Amadeus, excellent handling of reissues, refunds, and the ability to work calmly under pressure.
nThis is not an airline BPO or call-center role.
nKey Responsibilities
nHandle international air ticketing end-to-end on Amadeus
nManage reissues, cancellations, refunds, and urgent fare changes
nWork with consolidators, NDC platforms, and portal-based issuance
nQueue PNRs and coordinate multiple files efficiently
nManage group bookings and special fare cases
nHandle high volumes while maintaining accuracy
nTake complete ownership of ticketing operations
nGuide junior team members when required
nMandatory Requirements
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- 2–7+ years of travel agency ticketing experiencen
- Very strong Amadeus knowledgen
- International ticketing experience (mandatory)n
- Comfortable with reissues, refunds & pressure situationsn
- Experience with consolidators / NDC portalsn
- Strong Ownership mindset & accountabilityn

nGood to Have
nGroup booking coordination experience
nExperience mentoring or guiding juniors
nProfiles We Will NOT Consider
nAirline BPO / call-center backgrounds
nLess than 2 years of agency ticketing experience
nOnly domestic ticketing profiles
nFrequent job changes
nDiscomfort with reissues, refunds or pressure

📌 Senior Ticketing Executive (Karnataka)
🏢 Travenza Holidays
📍 Karnataka