Job DescriptionHiring: Contact Center Head – Bengaluru Location: Bengaluru Experience: 15+ Years CTC: Up to ₹40–45 LPA We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup Key Responsibilities: - Lead large-scale Contact Centre / BPO operations across inbound and outbound processes. - Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. - Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs. - Own P&L;, cost optimization and operational efficiency. - Leverage AI, automation and analytics to improve customer experience and operational performance.



- Partner with senior stakeholders to drive business growth and continuous improvement. Ideal Candidate: - 12 years of experience in Contact Centre / BPO / Telesales / Customer Operations. - Strong experience managing large-scale sales team and outsourced operations. - Proven track record in target-driven outbound sales environments. - Strong exposure to P&L;, vendor management, KPI/SLA governance and process improvement. - Experience in a quick-paced, technology-led or startup environment will be preferred. - Strong leadership, stakeholder management and commercial acumen. Interested candidates can share their updated CVs at or Whatsapp on (phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru