Job DescriptionSupporting Experience on Cisco contact center CVP application solutions & 3rd party integration.
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- Basic Scripting for call flow change or Holiday request.n
- Should have knowledge in Database interaction process by using Java applicationsn
- Basic knowledge in SQL DB procedure and Oracle DB concepts.n
- Knowledge and use of CVP application and integration experience with other Toolsn
- Basic knowledge in dynamic Java application concepts.n
- Good knowledge in Cisco Call studio application.n
- Have transparent understanding on Telecom infrastructuren
- Should be ready to work in 24/7 business support environmentn
- Should be having 4-7 years of experience on Cisco Voice platform.n
- Should be having work experience onCVP/Call Studio/Java application platformsn
- Should have strong verbal & written communication skillsn




- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.n
- Performs Root Cause Analysis & Track and update key performance metricsn
- Act as a point of contact for all service delivery issues/ pending work/ escalationsn
- Provide team support and process improvements through individual contributionsn
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.n
- Perform change management in accordance with change management proceduresn
- Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAsn
- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.n

📌 Lead Cisco CVP Engineer (Ghaziabad)
🏢 Servion Global Solutions
📍 Ghaziabad