Job Description
Client Servicing Lead
nOn-site, Hennur, Bangalore · ₹45–50k/month · Full time
nIdentiti is a Bangalore design and dev studio. Twenty years, 500+ brands, across FMCG, healthcare, technology and real estate. Small team, real clients, no layers between you and the work.
nThe role
nYou'll own client relationships and delivery without constant oversight — the bridge between clients and our design/dev team. Translating asks into briefs, managing timelines, and being the last set of eyes on work before it ships. If you've survived agency chaos and came out organised, keep reading.
nDay to day:
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- Own client communication and relationshipsn
- Turn client briefs into transparent internal briefs for design and devn
- Manage timelines, deliverables and feedback loopsn
- Proof and QA work before it goes out — website pages, ad creatives, decks. Copy, links, specs, brand consistency. Nothing reaches a client uncheckedn
- Flag risks early, solve problems before they escalaten
- Present work, handle feedback, push back when neededn
- Keep documentation,



status updates and client reports clean and currentn

nYou'll fit if you have
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- 2–4 years in client servicing, account management or project delivery — agency side preferredn
- Strong written and verbal communication, and the composure to stay calm when clients don'tn
- An eye for detail — you catch the typo, the wrong logo, the broken link before the client doesn
- The organisation to juggle multiple projects without dropping ballsn
- Enough design/dev literacy to have sensible conversations with the teamn
- Solid reporting — transparent status updates and client-facing reports, and comfort picking up whatever project management system we're onn

nNot a fit if you
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- Need hand-holding for every client interactionn
- Avoid confrontation at all costsn
- Prefer working solo over cross-team coordinationn
- Think client servicing is just sending emails and scheduling callsn
- Are fine w

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