Roles and Responsibilities

- Provide customer support through chat platforms, responding to customer inquiries and resolving issues in a timely manner.

- Utilize strong communication skills to build rapport with customers and understand their needs.

- Work on non-voice processes such as email, web chat, or messaging platforms.

- Collaborate with internal teams to resolve complex customer complaints or escalations.

- Maintain accurate records of all interactions with customers using CRM software.
- Flexible in rotational shift & Week offs
- Able to converse fluently in English (written & Verbal) - Versant 4 & above
- Verbal fluency in Hindi, expected

Desired Candidate Profile

- Robust understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .
- Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)
- Personal Vehicle available (2-wheeler)
- Graduates

📌 Chat Support Executive (Kolkata)
🏢 Kochar Infotech
📍 Kolkata