Job Description
We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.
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nKey Responsibilities
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- Handle inbound customer interactions via chat with professionalism and empathy.n
- Understand customer issues and provide accurate and timely resolutions.n
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).n
- Document chat interactions clearly and accurately in internal systems.n

nRequired Qualifications
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- 5 years of AM and customer service experience (chat support preferred).n
- Solid written communication skills in English.n
- Ability to manage multiple chat conversations simultaneously.n

nPreferred Qualifications
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- Prior experience in chat-based customer support.n
- Exposure to healthcare, insurance, or managed care processes.n
- Familiarity with CRM tools or chat platforms.n
- Excellent typing speed and accuracy.n

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📌 Team Lead BPO (Hyderabad)
🏢 Artech Infosystem Private
📍 Hyderabad