Network L2 Support Engineer – EUC & Technical Service Desk

Job Summary

We are looking for an experienced Network L2 Support Engineer with strong hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC) .

The candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting , while also supporting end-user devices, applications, and connectivity-related issues.

Key Responsibilities

Network Configuration & L2 Support

- Provide L2 support for enterprise network infrastructure
- Perform hands-on configuration, implementation, and troubleshooting of network devices
- Configure and troubleshoot switches, routers, access points, and other network devices
- Configure and manage VLANs, trunk ports, access ports, and port security
- Perform basic routing configuration and troubleshooting
- Configure and troubleshoot IP addressing, subnetting, DHCP, and DNS
- Configure and troubleshoot Wi-Fi / wireless connectivity and access points
- Configure and troubleshoot VPN and remote-access connectivity
- Perform network changes such as port configuration, VLAN assignment, IP changes, and network access
- Troubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPN
- Perform network device health checks and basic monitoring
- Analyze network issues using Ping, Tracert/Traceroute, Ipconfig, Nslookup and similar tools
- Troubleshoot network authentication and access-related issues
- Work with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changes
- Identify and resolve network issues within defined SLA timelines




- Perform basic root-cause analysis for recurring network issues
- Coordinate with L3 teams, ISPs, vendors, and internal teams for complex incidents
- Maintain network configuration documents, diagrams, and support documentation

EUC

- Provide L2 support for End User Computing
- Troubleshoot Windows laptops, desktops, hardware, software, and peripherals
- Handle user calls, tickets, remote support, and onsite support activities
- Troubleshoot Windows OS and enterprise application issues
- Support Microsoft 365 applications including Outlook, Teams, and OneDrive
- Support domain join, user account issues, and basic Active Directory administration
- Perform software installation, patching, upgrades, and endpoint configuration
- Support SCCM and Microsoft Intune, Create and Deploy packages in Intune and SCCM
- Configure and support Windows Autopilot
- Perform OS imaging, device provisioning, and endpoint configuration
- Troubleshoot Windows Registry and system-level configuration issues
- Create, package, publish, and deploy applications using SCCM/Intune
- Manage laptops, desktops, printers, and other peripherals
- Handle laptop theft/loss processes including device lock/wipe coordination
- Maintain asset inventory and technical documentation

Skills RequiredNetworking

- Strong hands-on experience in Network L2 Support




- Hands-on experience with network device configuration and troubleshooting
- Switch configuration – VLAN, trunk, access ports, port security
- Router configuration and basic routing concepts
- TCP/IP, IP addressing, subnetting
- DHCP and DNS configuration and troubleshooting
- LAN/WAN/Wi-Fi troubleshooting
- VPN configuration and troubleshooting
- Basic firewall concepts and troubleshooting
- Network monitoring and incident management
- Hands-on experience with network troubleshooting tools/commands
- Ability to independently configure and troubleshoot network issues before escalating to L3

EUC

- Experience in EUC / WUC / Desktop Support – L2
- Windows 10/11 troubleshooting
- SCCM / Microsoft Intune
- Windows Autopilot
- Windows Registry
- OS imaging and device provisioning
- Basic Active Directory administration
- Microsoft 365 support

Service Desk / Process

- ServiceNow, Jira, or similar ITSM tools
- ITIL/process knowledge
- Good customer handling and communication skills
- Strong incident troubleshooting and documentation skills
- Ability to coordinate with L3 teams and vendors
- Willingness to work in rotational shifts

Preferred

- Experience in an Enterprise Network + EUC Technical Service Desk environment
- Hands-on experience in network configuration and implementation
- Experience handling SLA-based support
- ITIL certification/process knowledge
- Positive customer and stakeholder management skills

Job Details

Location: DLF IT Park, Porur, Chennai

Work Mode: Work from Office

Working Days: 5 Days a Week

Shift: Rotational Shifts

? Cab Facility: Provided

📌 NetworkSupport Engineer – EUC & Technical Service Desk (Mumbai)
🏢 Sarbajira Software
📍 Mumbai