Zoho Operations & System Coordinator

Company: Aquaneeta Industries Pvt. Ltd.

Location: Ernakulam, Kerala

Salary: ₹15,000 – ₹20,000 per month

Experience: 1+ years preferred

Employment Type: Full-time | On-site

About the Role

Aquaneeta Industries Pvt. Ltd. is looking for a Zoho Operations & System Coordinator to coordinate and monitor the company's overall Zoho ecosystem and ensure that the system is properly implemented, maintained, and effectively used across departments.

The role will act as the central point of coordination for Zoho-related operations, working with different departments to identify requirements, monitor system usage, coordinate assignments, track issues, and continuously improve workflows and processes.

Key Responsibilities1. Zoho System Management

- Coordinate and monitor the overall Zoho system and applications used by the company.
- Ensure that Zoho modules are properly configured and being used as required.
- Monitor system performance, data flow, records, and departmental activities.
- Ensure regular and accurate data entry by respective users and departments.
- Identify gaps, errors, and operational issues within the Zoho system.
- Coordinate with Zoho support/technical teams for system-related issues and resolutions.

1. Department & User Coordination

- Coordinate with Sales, Service, Projects, Accounts, HR, Stores, Purchase, and Management regarding Zoho requirements.
- Understand the requirements of each department and coordinate appropriate system solutions.
- Assign Zoho-related tasks to respective users/departments.
- Monitor whether assigned tasks are completed within the required time.
- Follow up with employees regarding pending system activities.
- Provide basic guidance and support to employees using Zoho applications.

1. Requirement Identification & Process Improvement

- Identify operational requirements that can be managed or improved through Zoho.
- Understand existing business processes and identify areas for automation.
- Collect feedback from departments regarding system difficulties and requirements.
- Identify repetitive manual processes and suggest Zoho-based solutions.
- Coordinate with management to prioritize system improvements.
- Suggest new modules, workflows, reports, forms, dashboards, and automations when required.

1. Monitoring & Reporting

- Monitor daily Zoho activities and system usage.
- Track pending tasks, incomplete entries, errors, and process gaps.
- Prepare regular Zoho system status and performance reports.
- Monitor department-wise system compliance.
- Generate and maintain required reports and dashboards.
- Highlight important issues and delays to management.
- Maintain records of system-related requests and their status.

1.



Zoho CRM & Business Operations

- Monitor lead, customer, sales, and follow-up data in Zoho CRM.
- Ensure proper updating of customer and sales information.
- Monitor lead assignment and follow-up activities.
- Coordinate with Sales and Service teams to ensure timely system updates.
- Identify gaps in lead management, customer records, follow-ups, and conversion tracking.
- Support management in obtaining accurate business data and reports from Zoho.

1. Zoho Service & Operations Support

- Monitor service-related system activities and records.
- Coordinate with the Service Department regarding system requirements.
- Ensure service calls, job cards, technician assignments, and related information are properly updated where applicable.
- Identify gaps in service workflows and suggest improvements.
- Monitor pending system activities and follow up with concerned employees.

1. User Access & System Administration

- Coordinate creation, modification, and deactivation of user accounts as required.
- Maintain proper user access and permissions.
- Ensure employees have access only to the modules and information required for their roles.
- Maintain records of users, roles, permissions, and system access.
- Coordinate with management before implementing major access or workflow changes.

1. Automation & Workflow Coordination

- Identify opportunities for automation and workflow improvement.
- Coordinate the development or modification of workflows, alerts, approvals, notifications, and automated processes.
- Test new workflows and system changes before implementation.
- Ensure new system processes are properly communicated to users.
- Monitor newly implemented processes and identify issues after implementation.

1. Data Accuracy & System Discipline

- Monitor the accuracy and completeness of data entered into Zoho.
- Identify duplicate, incomplete, or incorrect records.
- Coordinate data correction with respective departments.
- Ensure employees follow defined Zoho processes and procedures.
- Maintain proper system discipline across departments.
- Support periodic data cleaning and verification.

1. Technical Coordination

- Act as the primary coordination point between Aquaneeta and Zoho technical/support teams or external developers.
- Raise and track technical support tickets.




- Clearly communicate business requirements to technical teams.
- Follow up until issues are resolved.
- Test and confirm solutions before closing system issues.
- Maintain a record of technical issues, solutions, and system changes.

1. Documentation & Training

- Prepare and maintain basic Zoho SOPs and user guidelines.
- Document important workflows and system processes.
- Conduct basic training/orientation for current employees on relevant Zoho applications.
- Provide ongoing support to users for common system-related issues.
- Maintain records of training and system updates.

1. Management Support

- Provide management with accurate system-generated information and reports.
- Support management in monitoring departmental performance through Zoho.
- Identify system-based solutions for operational challenges.
- Provide suggestions for improving business efficiency through technology.
- Perform other Zoho-related duties assigned by Management from time to time.

Candidate Requirements
- Bachelor's degree / Diploma in Computer Applications, IT, Computer Science, Business Administration, or a related field.
- Minimum 1 year of experience in Zoho, software coordination, ERP/CRM administration, or a similar role preferred.
- Practical knowledge of Zoho CRM and other Zoho applications.
- Good understanding of business processes and workflow management.
- Basic knowledge of automation, workflows, forms, reports, and dashboards.
- Good analytical and problem-solving skills.
- Good communication and coordination skills.
- Ability to work with multiple departments and users.
- Good knowledge of MS Excel and general computer applications.
- Willingness to learn new Zoho applications and technologies.

Preferred Skills Zoho CRM | Zoho Creator | Zoho Books | Zoho Inventory | Zoho People | Zoho Analytics | Workflow Automation | CRM Management | System Monitoring | User Management | Process Improvement | Reporting | Data Management

Ideal Candidate

We are looking for someone who is technology-oriented, organized, proactive, and good at coordination—someone who can understand how different departments operate, identify their system requirements, and ensure that Zoho is effectively supporting the company's day-to-day operations.

The candidate should not only wait for technical problems but should actively monitor the system, identify gaps, find requirements, coordinate solutions, and continuously improve the way the company uses Zoho.

Salary

₹15,000 – ₹20,000 per month, based on experience, technical knowledge, and skills.

Job Type

Full-time | On-site

Contact -(phone hidden), [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Zoho Operations & System Coordinator (Vaduthala)
🏢 AQUANEETA INDUSTRIES PRIVATE
📍 Vaduthala