TCS is Hiring for Skill:-Workspace One SME Exp:-10 to 16 Location:

- Kolkata JD Must have Skill:
- Workspace ONE UEM & Workspace ONE Access Administration Device Lifecycle Management (Windows, macOS, iOS, Android) Identity, SSO, MFA, Conditional Access (Azure AD / Entra) L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles) Automation & Scripting (PowerShell / REST APIs) Incident, Problem, Change Management (ITIL – L3) Job Requirements* - Hands‑on experience with Workspace ONE UEM and Workspace ONE Access - Solid understanding of MDM / EMM / Endpoint Management concepts - Experience managing Windows 10/11, macOS, iOS, and Android devices - Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access - Experience troubleshooting device enrollment, profiles, apps, certificates, compliance - Working knowledge of PowerShell and REST APIs for automation - Basic understanding of networking, VPN, certificates, and security - Familiarity with ITIL processes in enterprise support environments - Strong documentation, communication,



and stakeholder coordination skills Key Responsibilities* - Provide L2.5‑level support for Workspace ONE UEM and Access platforms - Handle advanced escalations related to enrollment, authentication, compliance, and app deployment - Manage device lifecycle including onboarding, policy enforcement, and decommissioning - Configure and maintain profiles, compliance policies, restrictions, and applications - Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra - Perform root cause analysis (RCA) and implement preventive actions - Automate routine operational tasks using PowerShell and Workspace ONE APIs - Assist L3 teams during upgrades, rollouts, migrations, and enhancements - Ensure adherence to security, audit, and compliance standards - Create and maintain SOPs, KBs, and runbooks - Mentor L1/L2 teams and support knowledge transfer

📌 Workspace One SME (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata