Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Utility Billing Operations Associate (Semi-Voice Process) Domain for Bangalore. Please walk-in for the interview on 22nd September 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Senior Process Executive- 1Yr to 2Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249937

Process Specialist- 2Yr to 4Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-250418

Interview Details:

Interview Date: 22nd September 2026

Interview Time: 10:00 AM to 11:30 AM IST ONLY

Interview Venue:

Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks

Please find below for your reference:

- Job Location: Bengaluru
- Total Experience: 1- 4 Years
- Notice Period: Immediate Joiners to 15 days
- Shifts: Flexible to work for any shift (Including Night Shifts)
- Work From Office is mandatory
- Job Level: 2A/ 3A
- Designation: Senior Process Executive / Process Specialist
- Qualification: Any Graduate (Full time)

Note:

- Candidates must have mandatory experience in international processes.

Job Summary: We are seeking detail-oriented and customer-focused Utility Billing Operations Associates to support utility billing and resident billing operations for multifamily and student housing clients. This is a semi-voice role involving a combination of data processing, billing validation, email communication, and outbound/inbound interactions with utility providers, clients,



and internal stakeholders to ensure accurate and timely resident billing.

Key Responsibilities:

A. Utility Bill Processing & Data Management:

- Retrieve utility bills from provider websites, portals, and client submissions.
- Download, validate, upload, and archive utility bills following established procedures.
- Verify account information, service periods, billing amounts, and resident data.
- Maintain audit-ready documentation and billing records.
- Perform resident data validation including move-ins, move-outs, transfers, and account updates.

B. Client & Provider Communication (Semi-Voice)

- Contact utility providers, property management teams, and clients via phone and email to obtain required billing information.
- Follow up on pending utility bills, account information, and billing discrepancies.
- Communicate billing status updates, missing documentation, and issue resolutions professionally.
- Handle inbound and outbound calls related to billing inquiries and operational support.
- Escalate unresolved issues to appropriate teams for resolution.

C. Billing Validation & Reconciliation:

- Review pre-bills, utility charges, statement data, and occupancy records for accuracy.
- Investigate billing discrepancies, charge variances, and exception reports.
- Perform data comparisons and reconciliations using Excel and operational systems.
- Ensure all billing exceptions are resolved before final approval.

D. Exception Management:

- Identify and investigate issues related to:




- Missing utility bills, Duplicate charges, Data import failures, New utility accounts, Incorrect billing information, System or access-related issues etc
- Coordinate with internal support teams and clients to resolve exceptions.
- Process Tracking & Documentation
- Adhere to quality, compliance, and audit requirements.

Required Skills:

- Excellent verbal and written English communication skills.
- Comfortable handling outbound and inbound calls.
- Good working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).
- Ability to analyze and validate data accurately.
- Experience handling large volumes of operational data.
- Basic understanding of billing, finance, or data processing operations.

Ideal Candidate Profile:

- Strong communication skills with the ability to confidently engage with clients and service providers.
- Detail-oriented with excellent data validation and reconciliation skills.
- Comfortably balancing operational tasks with customer interactions.
- Proactive in identifying issues and driving resolutions.
- Ability to thrive in a fast-paced, deadline-driven environment.

Documents to Carry:

- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

- Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys BPM Recruitment Team

📌 Walkin Drive For Utility Billing Operations (Semi Voice)- 22nd Sept (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru