Manage, review, and process high-complexity insurance and reinsurance transactions, including end-to-end policy servicing (endorsements, renewals, cancellations, adjustments, and issuance) with high accuracy and within defined SLAs.
- Complex Problem Solving: Analyse intricate underwriting and policy servicing issues, evaluate operational bottlenecks, and provide effective solutions using existing frameworks while managing process variations.
- Team Guidance &
- Leadership:
Provide informal guidance, mentorship, and operational support to junior underwriting and servicing staff; lead or support project-related activities and coordinate workflow across teams.
- Data Interpretation &
- Quality:
Interpret complex policy, risk, and endorsement data with exceptional attention to detail, ensuring strict adherence to quality compliance and contributing to continuous process improvements.
- Stakeholder &
- Client Management:
Communicate professionally and effectively (both verbally and in writing) with UK and local management,
handle client interactions, address queries, and escalate issues proactively when required.
Preferred candidate profile
- Experience: Minimum 3+ years of relevant core experience in Insurance / Reinsurance Underwriting &
- Policy Servicing
.
- Domain Knowledge: Strong working knowledge of Insurance &
- Reinsurance systems, policy lifecycle workflows, and administration platforms.
- Analytical &
- Decision-Making Skills:
Robust data interpretation skills coupled with mid-level decision-making ability and reasonable operational discretion.
- Leadership Capability: Experience or strong aptitude in team guidance, peer mentoring, and handling project coordination (Band A - solves complex problems with limited management authority).
- Communication &
- Resilience:
Exceptional written and verbal communication skills for cross-border stakeholder management, with the ability to articulate issues clearly, handle pressure, and meet strict deadlines.