JOB PROFILE

Position- Team Leader Location- Noida Tele sales Team Leader/Sr. Team Leader Key Roles & Responsibilities Primary Role Description To manage a team of tele sales advisors To ensure targets are met on a monthly basis through inbound and outbound sales To be responsible for the management of direct reports, one to one review and performance reviews. Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities:

Be in charge of running and managing the team daily Understand all organizations products, services, procedures and guidelines and communicate same to all team members. Monitor calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new team members Submit regular reports to management and seek new ideas and strategies to improve team performance Keep up with trends and happenings in the industry and ensuring adherence to industry standards Coaching, inspiring and motivating a sales team.



A good understanding of the market dynamics in the respective sector.

Coordinate with different departments to ensure Issuance of Policies Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates Min 3-6 years

Experience as a Team Leader on papers with experience of Health insurance domain Improving leads conversion Employee motivation & engagement Control the Loss ratio for the team by ensuring product mix in line to Organization objectives Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills High analytical proficiency Outbound Telesales Team handling experience Pro-active approach in issue resolution Valuable communication and Presentation skills Large BPO/ Telesales set up experience will be preferred Leading Change & Strategic Thinking

Language required

English, Hindi

Interested candidate can share their resume at [email protected] with subject "CV for Team Leader- Telesales"

📌 Walk-in || Team Leader -Tele sales (Noida)
🏢 Niva Bupa
📍 Noida