- Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
- Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant accounts
- Review fraud disputes through customer/merchant contact, request additional documentation and execute chargebacks
- Ensure each dispute request is handled in a timely & accurate manner • Making a proactive attempt to identify fraudulent charges via inbound and outbound calls
- Continue to monitor current trends in fraud landscape, suggest preventive & corrective measures
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
- Analytical mindset with attention to detail, high degree of accuracy & ability to multitask effectively
Preferred candidate profile
- Preferred Experience 1-3 year
- Robust computer skills required
- Detail-oriented and results-driven
- Ability to analyze information, think through difficult problems
- Proficiency in MS Office and Google Docs preferred
- Experience in disputes or in the payments industry preferred
- Flexible to work in 24*7 shift timings
📌 Walk-in || Process Executive (Gurugram)
🏢 Aithent
📍 Gurugram
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