Job Title: Help-desk Support Engineer (1 -3 Years) - Hyderabad

Location: Hyderabad, No Relocation

Experience: 1 - 3 Years

Salary: As per Industry Standards

Employment Type: Full-Time, Permanent

Shift Type: Rotational Shifts

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Are you a tech-savvy individual with excellent communication skills?

We are hiring Help-desk Support Engineers in Hyderabad!

We are looking for energetic professionals (1 to 3 years of experience) who possess strong mid-level troubleshooting skills and advanced proficiency in English (B1 CEFR level or higher). In this role, you will provide world-class remote technical assistance while diving deep into Knowledge Bases (KBs) and Standard Operating Procedures (SOPs) to resolve user issues effectively.

Key Responsibilities

- Remote Support: Provide high-quality remote technical assistance to users globally via Chat, Phone, and Email.
- OS Troubleshooting: Deliver comprehensive support across major operating systems including Windows, Mac OS, Chrome OS, and Linux.
- Problem Isolation: Systematically diagnose whether an issue is hardware, software, network, or user-related to narrow down the root cause.
- Hardware & Software Support: Diagnose hardware issues (desktops, laptops, printers, peripherals) and assist in setting up, configuring, and installing new software/hardware.




- Documentation & KBs: Document issues, case notes, and resolutions clearly. Utilize SOPs and KBs to solve complex problems and contribute to knowledge sharing.
- Collaboration: Communicate technical solutions effectively to non-technical users and collaborate with cross-functional teams for escalation management.

Must-Have Skills & Qualifications

- Experience: 1 - 3 years of IT-related Customer Service experience.
- Communication: Exceptional verbal and written English skills. Ability to express complex technical scenarios fluently and persuasively to both technical and non-technical stakeholders.
- Technical Mindset: Strong analytical, cognitive, and problem-solving skills with a focus on systematic troubleshooting.
- Adaptability: Ability to multitask, learn new products/technologies quickly, and adapt to changing business priorities in a fast-paced environment.
- Teamwork: Highly capable of working both independently and collaboratively within a team.

What We Offer

- Opportunities for professional development and structured career growth.
- A collaborative, inclusive, and fast-paced work environment.
- Access to cutting-edge technologies and tools.

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