Role & responsibilities:

- Monitor applications, systems, and alerts.

- Create, update, track, and resolve support Tickets.

- Perform first-level troubleshooting for application issues.

- Analyze basic errors and application logs.

- Respond to user queries and provide timely support.

- Escalate unresolved or critical issues.

- Follow SLA, escalation, and incident management procedures.

- Maintain proper documentation of Tickets, alerts, and resolutions.

- Coordinate with internal teams for timely issue resolution.

- Participate in shift handovers and communicate pending Tickets and alerts.

Requirements:

- Bachelor's degree/Diploma in IT, Computer Science, Computer Applications, or related field.

- 02 years of experience in IT Support, Application Support, Technical Support,



or Service Desk.

- Basic knowledge of IT applications, troubleshooting, and incident management.

- Familiarity with Ticketing tools such as ServiceNow, Jira, or similar is an advantage.

- Basic knowledge of SQL, Windows/Linux, and application monitoring is preferred.

- Good communication and problem-solving skills.

- Ability to work under SLA timelines and handle multiple Tickets.

- Willingness to work in night shift and weekends (5 days work with rotational week offs)

Perks and perks:

- Health insurance

- Leave encashment

- Provident Fund

📌 Walk-in || IT Application Support Associate (Night shift) (Kochi)
🏢 Chris Johnson
📍 Kochi