Role & responsibilities

1. Customer Relationship Management a) Oversee all customer touchpoints post-sale.

b) Monitor client satisfaction (handover, registration, possession).

c) Design and implement service quality standards.

2. Database Management a) Ensure all leads, customer details, and interactions are recorded in the CRM.

b) Audit CRM data monthly for accuracy.

3. Customer Retention a) Identify at-risk customers and develop retention strategies.

b) Conduct follow-up and engagement campaigns.

4. Cross-functional Coordination a) Share customer insights with Sales & Marketing.

b) Attend weekly coordination meetings for pipeline updates.

5. Process Optimization a) Identify inefficiencies and propose process improvements.

b) Implement automation for follow-ups and reminders.

6. Reporting a) Generate weekly/monthly reports on client interactions, feedback, and trends.

Mail id: [email protected]

Website: www.acruxrealcon.in

Preferred candidate profile

MBA or PGDM in Marketing / Customer Relationship Management.

1-6 years of experience in real estate CRM or customer service.

Solid knowledge of CRM software (Salesforce, Zoho, HubSpot, etc.).

📌 Walk-in || CRM Manager (Bhubaneswar)
🏢 Acrux Realcon
📍 Bhubaneswar