- Maintain contracts and perform the rebate process for assigned vendors, including both internal special NDC pricing and rebates for end-user sales through NDC Dealers
- Complete new customer set-up requirements
- Perform data entry and upload of contract and rebate data
Membership Eligibility & Data Integrity
- Coordinate and track contract member eligibility
- Validate contract and rebate data
- Audit contract files regularly for unassigned contracts, contracts nearing expiration, and duplicate records
Dispute Resolution & Vendor Denials
- Complete the rebate dispute process and perform request analysis for assigned vendors
- Reconcile issues that result in vendor denials of rebate claims or membership
- Resolve exception issues and offer resolution services to trading partners
Billing & Reconciliation
- Issue invoices related to rebate processing
- Issue and reconcile rebate credits and debits to all trading partners for rebates, special pricing terms, and marketing promotions
Communication & Administrative Support
- Monitor the Contracts inbox and route messages to the proper resource
- Provide feedback to the department head on workflow progress and provide administrative support to the department
- Perform other duties as assigned
Qualifications
- A minimum of a high school diploma is required; a Bachelor's degree is preferred
- Knowledge of healthcare contracting preferred
- Solid written and verbal communication skills
- Microsoft Excel data analysis
- Highly detail-oriented with strong analytical abilities
- Strong problem-solving skills
Core Competencies
- Contract & Rebate Administration
- Data Accuracy & Attention to Detail
- Dispute Resolution & Problem-Solving
- Communication & Relationship Management
- Organization & Administrative Support
Success Metrics
- Accuracy and timeliness of rebate processing and contract maintenance
- Timely resolution of rebate disputes and vendor denials
- Data accuracy across contract and membership eligibility records
- On-time, accurate issuance of invoices, credits, and debits
- Reduction in exception items and duplicate or expired contract records