Roles and Responsibilities

- Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering personalized solutions.
- Utilize problem-solving skills to troubleshoot technical issues related to software products or services.
- Maintain accurate records of customer interactions using CRM software for future reference.

Desired Candidate Profile

- 0-2 years of experience in an inbound customer support role.
- Excellent communication skills with the ability to articulate thoughts clearly over phone/video calls.
- Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.
- Basic knowledge of computer applications such as MS Office Suite (Word, Excel).
- Ability to work versatile shifts including evenings (US shift) from Monday-Friday.
- Freshers are welcome to apply
- Must be able to speak & understand Tamil

📌 Walk-in | 16th September | Inbound Customer Support | Hyderabad
🏢 Kotak Mahindra Bank
📍 Hyderabad