- Primary skills:Technology->EUC-VDI->VDI -Design & Impl,Technology->EUC-VDI->Vmware Horizon View,Technology->Infrastructure-Server Administration->z,VM
- Understand the customer’s functional and technical requirements.
- Prepare and Manage Operating Level Agreements (OLA) for the customer systems.
- Preparing and maintain Architecture Diagrams for customer applications.
- Explain the current service offerings and assist customer to onboard the applications.
- Involve in capacity planning discussions and plan the capacity extensions of a system.
- Plan the component upgrades and suggest the customers on patching / migration activities.
- Review the security vulnerability tests results and prepare the counter actions on all components of infrastructure.
- Interact with customer to understand the application requirements and prepare the right level of changes and resource availability.
- Plan and launch of recent servers and integrate them with existing environments and de-launch of old servers. .
- Understand different roles of the application and Infrastructure and request right level of access to teams.
- Responsible for the application availability and to measures the OLAs for each system.
- Responsible for the problem resolutions and change implementations in the systems.
- Implement automations for significant reduction in manual efforts, it is essential to have hands-on experience in one of the Automation Platforms like SALTSTACK, Ansible, and Jenkins.
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