The Visa Head will be responsible for leading and managing the company’s Visa Department, ensuring smooth operations, strong sales performance, high customer satisfaction, and compliance with applicable visa and documentation requirements. The role involves team leadership, business development, process management, and achieving departmental revenue targets.

Key Responsibilities

- Lead and manage the overall operations of the Visa Department.

- Develop and implement strategies to achieve visa sales, revenue, and business targets.

- Manage, motivate, and monitor the performance of the visa team.

- Set individual and team-wise targets and ensure timely achievement.

- Oversee the complete visa process from customer enquiry and consultation to documentation, application submission, follow-up, and final outcome.

- Ensure accurate verification of customer documents and application details before submission.

- Guide the team on visa requirements, procedures, documentation, and process updates.

- Stay updated on changes in visa rules, immigration regulations, documentation requirements, and embassy/consulate procedures.

- Handle escalated customer queries, complaints, and complex visa cases.

- Build robust relationships with clients and generate repeat and referral business.





- Coordinate with sales and marketing teams to develop effective visa products and promotional campaigns.

- Identify new visa opportunities, destinations, and market segments to expand the business.

- Monitor conversion rates, enquiry-to-sale ratios, pending applications, approvals, rejections, and overall department performance.

- Prepare and submit regular MIS and performance reports to management.

- Ensure proper follow-up on pending applications and maintain accurate records.

- Establish and maintain standard operating procedures (SOPs) for the Visa Department.

- Ensure the team follows company policies, ethical standards, and skilled practices.

- Coordinate with embassies, consulates, visa application centres, travel partners, and other relevant stakeholders when required.

- Train and mentor team members to improve product knowledge, customer handling, sales skills, and operational efficiency.

- Review team performance and recommend suitable training, incentives, or corrective actions.

- Work closely with management on pricing, packages, targets, and departmental growth strategies.

- Ensure confidentiality and secure handling of customer documents and personal information.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

- Paid sick time

- Paid time off

Work Location: In person

📌 Visa Head (Kochi)
🏢 Middle East Travels u0026 Tours
📍 Kochi