Vip Support Engineer (Mumbai)

Vip Support Engineer (Mumbai)

16 Sep
|
Team Computers
|
Mumbai

16 Sep

Team Computers

Mumbai

Role & responsibilities

- Provide L2 technical support to VIP users and senior management.

- Troubleshoot Windows OS, desktops/laptops, hardware and software issues.

- Robust knowledge of Active Directory, O365, Outlook, MS Teams and Office applications.

- Handle LAN/Wi-Fi, VPN, printers and basic network troubleshooting.

- Manage and resolve incidents through ITSM/ticketing tools within defined SLA.

- Provide onsite/remote support and ensure quick resolution of VIP issues.

- Perform OS installation, software installation, patching and system configuration.

- Coordinate with L3/network/application teams for complex issues.

- Maintain proper documentation of incidents, resolutions and user requests.

- Ensure high-quality service and professional communication with VIP users.

Preferred candidate profile

📌 Vip Support Engineer (Mumbai)
🏢 Team Computers
📍 Mumbai

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