Role: UNIX SI /n Location: Pune /n Experience: 6-10 Years /n Must-Have /n 1.Knowledged of Unix/Linux is must. /n 2.Should have good experience in analysis of alerts and events. /n 3.Good monitoring skills, good communication skills and should be a team player. /n 4.Enthusiastic, hardworking and sound logical skill to trouble shoot any issue and should be able to handle multiple task. /n 5.Must have knowledge of Incident management and change management. /n Valuable-to-Have /n /n

- RHEL certified professional

/n

- Knowledge of the ITIL framework, vocabulary and best practices

/n /n SN /n Role descriptions / Expectations from the Role /n 1 /n Support processes (currently aligned to ITIL best practice) /n 2 /n Regularly monitors and resolves the Alerts,



incidents and Changes, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services /n 3 /n The provision of advice and consultancy aimed at minimizing the occurrence and impact of service incidents through process improvement /n 4 /n Proactive to trouble shoot issue and fix it from root, customer queries to be handled wisely and effectively. /n 5 /n Ensures that all requests from users for assistance are handled promptly and effectively

📌 UNIX SI (Pune)
🏢 Tata Consultancy Services
📍 Pune