- Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a qualified manner.
- To demonstrate an all-round knowledge of the company’s products
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- To ensure the timely communication of information to colleagues and line management
- Maintain the company’s compliance standards and own compliance training
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
- Sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues,
such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
- To ensure the timely communication of information to colleagues and line management
- Proactively select the training course to help further develop knowledge and experience
1. Experience Requirements
- 12m previous experience working in mortgage, undertaking a voice process is essential
- 12m previous experience working within the financial services industry is desirable
1. Knowledge and Skills
- Intermediate level skills in Microsoft Word and Excel are essential
1. Required Qualifications/Certifications
- Any graduate
1. Skill and Competency Requirements
- Attention to detail and ability to learn and adapt quickly is essential.
- Intermediate level skills in respect of verbal & written communication are essential.
- Intermediate level skills in respect of the ability to self-manage are essential.
📌 Underwriting Telephony Support Officer IND (Bengaluru)
🏢 OSB India
📍 Bengaluru
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