Candidates with relevant experience who are interested in the prospect are encouraged to apply. Please share your updated resume at [email protected].

Role-Travel Consultant

Experience- 2 - 5 years

Location: Andheri, Mumbai

– Travel Consultant

Key Responsibilities

Travel Reservations

- Handle domestic and international flight bookings through GDS and online booking tools.
- Book hotels, rail tickets, airport transfers, car rentals, and other travel services.
- Suggest the most cost-effective and policy-compliant travel options.
- Process cancellations, reissues, refunds, exchanges, and itinerary modifications.

Customer Service

- Respond to client queries via phone, email, and chat within defined SLAs.
- Provide prompt and accurate travel advice and itinerary options.
- Handle emergency travel requests and last-minute changes.
- Build strong relationships with corporate travellers and travel coordinators.

Policy Compliance

- Ensure all bookings comply with the client's travel policy.
- Guide travellers on approvals and policy exceptions.
- Maintain high booking accuracy and minimize errors.

GDS & Technology

- Operate GDS platforms such as Sabre, Amadeus, or Galileo.
- Process airline queues and monitor ticketing deadlines.
- Work on Self Booking Tools (SBTs) such as Concur, Zillious, Cytric, etc.
- Update traveler profiles and maintain booking records.

Vendor Coordination

- Coordinate with airlines, hotels, consolidators, and other travel partners.
- Resolve supplier-related issues promptly.
- Negotiate alternatives during disruptions.

Documentation & Compliance

- Ensure correct fare rules, passport, visa,



and travel documentation requirements are communicated.
- Maintain complete booking records and documentation.
- Adhere to company SOPs and quality standards.

Operational Excellence

- Meet productivity and quality targets.
- Maintain turnaround times (TATs) and service levels.
- Support 24x7 operations, including rotational shifts when required.
- Escalate complex issues appropriately.

Key Performance Indicators (KPIs)

- Booking accuracy
- Turnaround time (TAT)
- SLA adherence
- Customer satisfaction (CSAT)
- Productivity (bookings/tickets handled)
- First Contact Resolution (FCR)
- Ticketing error rate
- Refund and reissue turnaround time
- Revenue opportunities (upselling where applicable)

Required Skills

- Excellent communication and customer service skills.
- Strong knowledge of domestic and international travel.
- Proficiency in GDS (Sabre, Amadeus, or Galileo).
- Knowledge of airline fare rules and ticketing.
- Ability to work under pressure and manage multiple priorities.
- Good problem-solving and decision-making skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Qualifications

- Graduate in any discipline.
- Diploma or certification in Travel & Tourism preferred.
- 2–5 years of experience in a Corporate Travel Management Company (TMC).
- Experience handling corporate accounts and international itineraries.

Desired Competencies

- Customer-centric approach
- Attention to detail
- Time management
- Teamwork and collaboration
- Adaptability
- Ownership and accountability
- Commercial awareness
- Ability to handle high-pressure and time-sensitive situations

📌 Travel Consultant (Mumbai)
🏢 Ebix
📍 Mumbai