Lead & manage a team of Customer Service Executives
- Monitor team performance - Quality, AHT, CSAT, Productivity & SLA
- Handle customer escalations & ensure timely resolution
- Conduct team huddles, coaching & feedback sessions
- Track attendance, schedule adherence & punctuality
- Prepare daily/weekly performance reports (MIS)
- Coordinate with Quality, Training & Operations teams
Preferred candidate profile
Graduate in any discipline
- 2-4 Years BPO / Contact Center Experience
- Prior Team Leader / Supervisor experience preferred
- Excellent Communication & People Management skills
- Positive knowledge of MS Excel
- Must be comfortable with 24x7 Rotational Shifts
📌 Trainer (Ahmedabad)
🏢 Cyfuture
📍 Ahmedabad
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