/n Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy /n Experience: Freshers to min 1 year as a providing GI back-office services to customers. /n Job Profile /n /n

- P&C; Insurance Process and Insurance product management service experience

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- Provides insurance back-office services to North America regions

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- Understands the life cycle of a GI policy clearly between UW and Claims phases

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- Timely management and resolution of chasers/escalations from Onshore

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- Owns and executes transaction processing to meet quality standards.

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- Customer Interaction: participates in customer engagement sessions as an SME

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- Owns and resolves escalations at the process level to ensure high customer satisfaction.

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- Ensures that Compliance standards are met, regarding Data Protection

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- Adhere to Client specific policies and compliance regulations

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- Focus on customer service and aim for zero complaints

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- INS Certifications or equivalent P&C; insurance certifications preferred

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- Exposure to international programs will have an advantage

/n /n Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing /n Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry /n Technical Skills: Excellent in MS Office suite /n Shifts: US Shifts /n Location: Pune & Bangalore /n Education: Graduate and above

📌 Tr Transctn Procng Off (Pune)
🏢 Mphasis
📍 Pune