About the Role

Policybazaar is looking for an experienced Manager – Telesales Operations to lead large B2C sales teams, drive business performance, and ensure operational excellence in a target-driven environment.

Key Responsibilities

- Lead and manage large Telesales / B2C Sales teams. - Drive daily, weekly, and monthly sales targets and revenue goals. - Monitor key performance metrics including Productivity, Conversion, Attrition, and Shrinkage. - Coach, mentor, and motivate team members to improve sales performance. - Identify performance gaps and implement appropriate action plans. - Manage team performance, attendance, productivity, and adherence. - Conduct regular performance reviews and provide constructive feedback. - Work closely with Training, Quality, HR, and other stakeholders to improve business performance. - Ensure adherence to sales processes, quality standards, and compliance requirements.



- Prepare and analyze MIS and performance reports.

Mandatory Requirements

- Solid experience in Hardcore Sales. - Proven experience in B2C Sales. - Hands-on experience in Telesales / Inside Sales Operations. - Experience managing large team sizes. - Strong experience in managing Attrition and Shrinkage. - Strong understanding of sales metrics such as Productivity and Conversion. - Excellent leadership, communication, and people-management skills. - Graduation is mandatory. - Regional language proficiency is mandatory. - Immediate Joiners / Candidates with up to 15 days' notice period preferred.

Interested Candidates

Share CV: [email protected]

Contact: Raksha Shukla – (phone hidden)

📌 Telesales Manager (Hyderabad)
🏢 Policybazaar.com
📍 Hyderabad