We are seeking a warm, organised, and proactive Telecalling & Receptionist Executive to manage front-desk operations, client communications, and appointment scheduling. As the primary point of contact for pet parents, you will ensure every visitor and caller receives exceptional, empathetic service. A genuine love and compassion for animals is essential.

Key Responsibilities

- Front Desk Management: Greet pet parents and their pets warmly, manage check-in/check-out processes, and maintain a welcoming reception area.

- Telecalling & Appointments: Answer incoming calls, schedule veterinary appointments, follow up on routine check-ups/vaccinations, and manage appointment reminders.

- Client Service: Respond to general inquiries regarding services, working hours, and billing with empathy and professionalism.

- Record Keeping: Update patient records, maintain daily logs, and handle basic administrative/clerical tasks using practice management software.

- Coordination: Liaise between pet owners and the veterinary team to streamline daily patient flow and handle urgent queries.

Requirements & Qualifications





- Experience: Minimum 2+ years of hands-on experience in front desk management, telecalling, or customer service (experience in a clinic, hospital, or hospitality setting preferred).

- Affinity for Animals: Genuine love for pets and comfort working around dogs, cats, and other animals.

- Communication Skills: Excellent verbal and written communication skills with a polite and clear phone manner.

- Technical Skills: Basic computer proficiency (data entry, MS Office, and front-desk software).

- Soft Skills: Strong multitasking abilities, emotional intelligence, patience, and composure in fast-paced or stressful situations.

- Bachelors Degree is mandatory

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Paid time off

Ability to commute/relocate

- Kazhakuttam, Kerala 695582: Reliably commute or planning to relocate before starting work (Preferred)

Experience

- Telecommunication: 1 year (Preferred)

Work Location: In person

📌 Telecalling & Receptionist Executive (Kazhakkoottam)
🏢 The PetNest- Kazhakoottam
📍 Kazhakkoottam